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Frequently asked questions

Frequently asked questions

General questions•

Buying tickets•

Selling tickets

When will I get my tickets?

Most tickets are transferred instantly after purchase. In other cases, sellers have up to 24 hours to complete the transfer — though if the sale happens within…

I made an offer – why was I charged?

The charge is an authorization held by your bank. This makes sure the credit card info is right. You will only be charged if the offer is filled (meaning a sell…

How do I receive my ticket after purchase?

Most tickets are transferred electronically. Tickets will default transfer to the credentials provided when creating your CrowdVolt account. CrowdVolt does not…

When will I get my tickets?

Most tickets are transferred instantly after purchase. In other cases, sellers have up to 24 hours to complete the transfer — though if the sale happens within…

I made an offer – why was I charged?

The charge is an authorization held by your bank. This makes sure the credit card info is right. You will only be charged if the offer is filled (meaning a sell…

How do I receive my ticket after purchase?

Most tickets are transferred electronically. Tickets will default transfer to the credentials provided when creating your CrowdVolt account. CrowdVolt does not…

When do I get paid after selling a ticket?

Withdrawal or payout availability varies by event. In most cases, your funds are released after a 48-hour review period, after which you can withdraw them to yo…

How do I link my bank account?

To link your bank account, head to your Wallet page (www.crowdvolt.com/wallet) and click the "Connect My Bank Account" button. If you need to update an existing…

I sold tickets and need to cancel the sale

All CrowdVolt sales are final. You may be penalized in line with CrowdVolt’s Terms of Service if you cancel a sale so we can offer the buyer replacement tickets…