Supplemental Terms for Sellers
Effective: January 31, 2025
These Supplemental Terms (“Terms”) apply to all users of CrowdVolt’s Platform (including any Services) acting as Sellers of tickets. As used herein, a user who is a resident of either the US or Canada and wants to sell tickets may list the tickets on CrowdVolt as a “Seller.” These Terms are subject to the CrowdVolt User Agreement. Any capitalized terms used herein that are undefined have the meaning given to such term in the User Agreement. Violation of these Supplemental Terms can lead to Account suspension or termination.
CrowdVolt may modify any of these Terms at any time, with or without notice to you, subject to applicable law. In the event of a change in these Terms, we shall post a revised version of these Terms here, which shall automatically replace any previous terms posted here. Your continued use of CrowdVolt.com and CrowdVolt's Services, as defined in the User Agreement, following the posting of any revised Terms will constitute your acceptance of the revised Terms. If you don't agree with the User Agreement or the Terms, do not continue to use CrowdVolt.com or CrowdVolt's services.
1. Listing Tickets for Sale
As part of the listing process, the Seller must provide accurate information such as the event description, date, section, row, and seat. Sellers must also ensure that such listings remain accurate. A Seller who lists a ticket for sale on the Platform either chooses to sell that ticket for a fixed price. Fixed pricing can be raised or lowered so long as a Buyer has not purchased the tickets.
Sellers are required to disclose if the tickets state that it is a limited or obstructed view, wheelchair only, wheelchair accessible, alcohol-free, 21 and over, or behind or side stage, and any other information that may be relevant to a Buyer. Some information is legally required for certain venues such as the face value of the ticket. Seller must provide such legally required information. Once submitted, the tickets will be available for immediate purchase by a Buyer.
1.1 Restrictions on Listing Tickets for Sales
Sellers are expressly forbidden from listing for sale:
- a) tickets that the Seller does not own, have in-hand, or that have been allocated to them (“Speculative Tickets”);
- b) tickets obtained in violation of the Better Online Ticket Sales Act of 2016 (i.e., obtained via circumvention of a security measure, access control system, or other technological control or measure on an Internet website or online service that is used by a ticket issuer to enforce posted event ticket purchasing limits or to maintain the integrity of posted online ticket purchasing order rules);
- c) stolen tickets;
- d) "local pick-up” and "will-call only" tickets;
- e) tickets without event access unless clearly stated in the listing (e.g., "PARKING ONLY");
- f) non-consecutive seats; or
- g) tickets otherwise invalid or prohibited to be sold by law. Sellers agree not to place any personal information (including, but not limited to, addresses, phone numbers, or email addresses) in the Seller Notes area of ticket listings.
2. Completing Your Sale
Completing a sale means following all the steps to send the purchased tickets, on time and as promised in your listing. The fulfillment of confirmed orders, including delivery of tickets, is the responsibility of the Seller. If your tickets require manual delivery, acceptance or claim by the Buyer through a third-party ticketing platform, you assume all risk of non-acceptance or failed transfer, and such failure will be treated as non-delivery under these Terms.
2.1 Dropped Orders
If your tickets have sold but you cannot fulfill the order or there was a problem with fulfillment it is considered a “Dropped Order.” CrowdVolt reserves the right to designate, in its sole discretion, any action by Seller in violation of these Terms or the User Agreement a Dropped Order, including but not limited to the following situations:
- a) you cannot deliver the exact tickets or related passes in a timely manner; CrowdVolt enforces the following delivery schedule to ensure timely receipt of tickets:
- i) More than 24 hours before event: delivery within 24 hours (unless otherwise noted, such as a third-party transfer delay)
- ii) 12 - 24 hours until event: delivery within 12 hours
- iii) 6 - 12 hours until event: delivery within 2 hours
- iv) 0 - 6 hours until event: delivery within 1 hour
- v) After event has begun: delivery within 15 minutes
- b) you do not have a replacement ticket (tickets that CrowdVolt determines in its sole discretion are comparable or better than the ones originally listed);
- c) CrowdVolt rejects any requested change to the original listing and cancels the order; or
- d) or for any other reason you fail to complete your sale.
In the event a Dropped Order occurs, CrowdVolt may, at its sole discretion, charge the Seller an amount up to or greater than 200% of the price of the tickets sold to compensate us for the expenses we incur to meet our obligations to the Buyer. CrowdVolt reserves the right to suspend or terminate your CrowdVolt Account in the event of a Dropped Order. If a Seller believes that a charge for non-delivery has been applied in error, they may contact CrowdVolt's customer service team within 48 hours of the charge notification with corresponding evidence.
3. Payments
Before or following your first sale on CrowdVolt, you can set up your account with our third-party payment provider. In order to set up an account and thus receive payments for your sales on CrowdVolt, you are required to agree and adhere to any additional terms and conditions associated with the third-party payment provider.
Following CrowdVolt’s receipt of money from the Buyer, CrowdVolt, through its third-party payment provider, will remit to Seller the price of the ticket(s), less any fees, charges, set-off and other amounts due to CrowdVolt in accordance with the terms herein. Payments are typically processed within one (1) – two (2) business days after confirmation of valid ticket delivery and CrowdVolt receipt of a withdrawal request. However, actual payment timing may vary based on the payment method chosen by the Seller, event date and the specific ticketing platform requirements. In some cases, payments may occur one (1) – two (2) business days post-event for security purposes. Additional withdrawal fees may be imposed on non-United States-based Sellers, which shall be deducted from the total remittance amount at the sole discretion of CrowdVolt.
You agree and acknowledge the applicable Buyer (and not CrowdVolt) is solely liable and responsible for payment for the tickets that you provide. You further agree and acknowledge that CrowdVolt does not have any liability, responsibility, or obligation to make or remit any payment to you (as a Seller) for any provided tickets unless and to the extent CrowdVolt has actually received payment of the Fees from the applicable Buyer for such tickets.
4. Communication with Buyers
CrowdVolt may provide Sellers with certain information related to Buyers, such as their contact information, so that Sellers can send tickets to them. Sellers are prohibited from using such information for any purpose other than the fulfillment of their obligations in providing purchased tickets to Buyers. Sellers shall not include, in any communication to any Buyer, any content or information other than the purchased tickets or to coordinate transfer thereof. Other solicitations, contact information, or marketing or advertisements are prohibited. CrowdVolt is not responsible for any use of such information provided by Seller.
5. General Seller Policies
As a Seller, you grant CrowdVolt permission to debit your balance or charge the credit or debit card associated with your registered account for any and all charges, fees, liabilities, damages, and expenses incurred by CrowdVolt if at any time the Seller fails to deliver the tickets they have listed or delivers invalid, fraudulent, counterfeit, incorrect, or misrepresented tickets.
There may be instances when CrowdVolt requires tickets listed to be delivered to CrowdVolt prior to sale. Upon the sale of the tickets, CrowdVolt will deliver them to the Buyer on the Seller’s behalf. In the event the tickets are not sold, or the listing is removed, the tickets will be returned and accepted by the Seller.
CrowdVolt does not guarantee that any tickets you list will sell, that you will make any particular amount of money in marketing and selling tickets on CrowdVolt, or that any Buyers will complete any transaction with you or be able to pay for tickets. Furthermore, CrowdVolt does not guarantee that any tickets will be listed in any particular way or with any preference or will appear within any particular period of time. CrowdVolt reserves the right to restrict listing of tickets for sale and to remove listings of unsold tickets for any event.
If you have a dispute with one or more users (including Buyers or other Sellers), you release CrowdVolt and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives, and employees from any claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute.
The Seller agrees to indemnify and hold CrowdVolt harmless from any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of Seller's breach or alleged breach of these Supplemental Terms.
6. Event Cancellations and Postponement
CrowdVolt will notify the Seller of any cancelled event. If you require your tickets to be returned to obtain a refund of the original purchase price, you must contact us at [email protected].
If an event is postponed, Sellers are prohibited from reselling, invalidating or changing tickets for postponed events.
7. Taxes
CrowdVolt is not responsible in any way for the accuracy or suitability of any payment of any applicable taxes on your behalf, except as required by law. As a Seller, you are responsible for collecting and remitting any and all applicable international, federal, state, or municipal taxes in connection with ticket sales, except where we are required by law to calculate, collect, and remit sales tax on those sales.
We issue tax forms at the conclusion of the calendar year to any Seller that meets the federal thresholds for documenting those sales per IRS requirements. You agree to provide CrowdVolt with your Social Security Number or other tax identification number, if necessary, for CrowdVolt to provide information to the relevant tax authorities related to payments you receive from us.