Sold out on DICE? How to get event tickets and join the waitlist

How to get sold-out DICE tickets through the waitlist

Find the show in the DICE app and check the date. If a waitlist is available, tap Join now, choose your quantity and join. DICE lets you wait for one ticket type per event, so make sure you've chosen the ticket or admission type discussed with your crew. Turn on push notifications and watch out for an email to the account attached to your DICE.

DICE's buyer instructions state that a waitlist ticket offer will provide you between 20 minutes to two hours to complete the purchase. Use the deadline specific to your notification. If you miss it, the tickets go to the next person; you can rejoin the list, but the original offer won't stay open.

If you’re trying to score DICE waitlist tickets with friends, agree on the ticket type and who's buying for whom. A group mixed with early-, late-, and unrestricted-entry tickets may want or need to arrive at different times. Share the actual ticket description, not just the event name.

Not seeing a waitlist option for a sold-out show on DICE?

The organizer decides whether to enable the waitlist. Selling out doesn't switch it on automatically. DICE explains that distinction in its waitlist availability guidance.

Check the venue or promoter's latest announcement for another ticket release. If nothing is clear, ask whether a waitlist or additional sale is planned for your date directly to the promoter. Before trying resale, check the event’s transfer rules. Partiers in New York City, Los Angeles, San Francisco, Chicago, and Miami can use CrowdVolt for independent resale listings, with delivery options shown for each listing. Availability and transfer eligibility vary by event.

Door tickets need their own confirmation. Unless the venue has announced them for this event, don't make a long trip expecting to buy on arrival.

Does changing the quantity affect your DICE waitlist position?

Yes. DICE's queue guidance says your place depends on when you joined and how many tickets you requested. Changing the quantity affects your position, and DICE cannot restore your old place. Joining the waitlist does not reveal your position in the queue.

DICE says requests for one or two tickets are more likely to receive offers. That doesn't make changing an existing request a reliable shortcut. Choose the number you need, and only change it if your plans change. Leaving and rejoining won't preserve your previous position.

Ticket transfers on DICE

If you’re getting a spare ticket from someone you know, they can open the event link in their DICE app and check for the transfer option marked Send ticket to a friend. The transfer goes from DICE account to account, using the recipient’s phone number registered with DICE. Double check the recipient information put in before sending, including the country code.

The cutoff for transfers appears on the ticket. DICE's transfer instructions also say activated tickets cannot be transferred, so leave activation until after the handoff. Once sent, open your account and check the event, date and quantity.

Beware of scammers posting about tickets on social media. If you try this route, know that for DICE ticketed events, a screenshot or payment receipt doesn't confirm delivery. You need your ticket in your app or to be with your friend who has it upon entry.

When the group plan gets complicated

Only some of you have tickets

Decide how late you're willing to wait and whether the people with tickets will go ahead. If everyone wants to attend together, settle that before booking nonrefundable travel. You can keep watching for an offer without treating it as a confirmed group booking.

Two people are buying at once

Before accepting an offer, check whether someone else has already bought your ticket. Pick one buyer for each person, and share the confirmation as soon as checkout finishes. That saves you from paying twice while both people think they're helping.

If you do end up with an extra ticket, check the event's return and transfer options. Don't assume an accidental duplicate purchase can be refunded.

Your friend sent a ticket, but it hasn't arrived

Compare the recipient number with the number registered to your DICE account. Have your friend check the selected event, quantity and transfer status too. A matching contact name isn't enough if you use a different number for DICE.

If those details match and the ticket is still missing, send DICE the order details and any error message. Don't activate the ticket while trying to resolve a transfer.

The transfer button is missing

The organizer may have disabled transfers, or the deadline may have passed. Check the time shown on the ticket before assuming the app is broken.

If you’re holding all the tickets for your group and a friend can't attend at the same time, contact DICE about the order as soon as possible. Support may be able to help, but don't plan around an exception until you have an answer.

What to send DICE support

Give support the event name and date, the order reference if you have one, and a short description of what's wrong. Say whether you're the buyer or recipient. Include the offer or transfer deadline and the exact error shown. Send account details privately through DICE's support channel.

Can I buy sold-out DICE tickets elsewhere?

DICE's resale policy warns against third-party resale sites and unknown sellers on social media. It points buyers to its waitlist or a transfer from someone they know. Any payment between friends is arranged separately, and DICE says it isn't responsible for that transaction.

Still looking for a way out tonight? Search CrowdVolt for your event or browse other shows nearby. Availability varies by event. Already have a ticket you can't use? Our ticket resale and transfer guide covers the seller's side, including the options available within DICE.

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